Shipping policy

SHIPPING GUIDELINES

Due to high order volume at this time, shipping may be slightly delayed; we'll do our best to process your order as quickly as possible.

Palazzo Varignana Inc. only ships within the contiguous United States. Please note that delays may occur due to weather, availability, or other unforeseen circumstances.

Orders placed on in-stock items before 12 p.m. EST Monday through Friday will ship that day. Orders placed after 12 p.m. EST Monday through Thursday will ship the following day. Orders placed after 12 p.m. EST on Friday will ship the following Monday.

We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. boxes. When incorrect addresses are provided, you are subject to any additional shipping charges that may occur. 

We are not responsible for packages sent to international reshippers once the initial delivery has been made.

Winter Shipping

Shipments during the winter will often arrive frozen or extremely cold. The oil will appear frozen solid or "clotted". In such cases, DO NOT OPEN THE BOTTLE. Let the bottle warm up to room temperature gradually, and vigorously shake the bottle.

Summer Shipment

Some customers choose express shipping during the summer months. On summer weekends, we may hold Friday shipments for release on Monday. We would rather keep your shipment in our temperature controlled warehouse on exceptionally hot weekends.